Troubleshooting
Fixes for the most common problems with the Clerx connector.
Connected, but no matching tools found
Your assistant shows Clerx as connected but cannot find any Clerx tools.
Cause. You signed in with an account whose firm is not enabled for the connector, or with the wrong Clerx account. The wrong account is often one your browser was already signed in to.
Fix.
- Disconnect Clerx in your AI assistant.
- Open app.clerx.com and sign out.
- Connect again and sign in with the email your firm invited you under.
If you still see no tools, email support@clerx.com and ask Clerx to confirm that your firm is enabled.
Messages you may see
| Message | What it means | What to do |
|---|---|---|
| No Clerx account for this login. Ask your firm admin to invite you. | The email you signed in with is not on a Clerx account. | Ask your firm admin to invite you, or sign in with the email you were invited under. |
| Your Clerx account is inactive or has no dashboard access. Ask your firm admin. | Your account is switched off or cannot open the dashboard. | Ask your firm admin to fix your account. |
| Your firm's Clerx account is inactive. | Your firm's Clerx account is switched off. | Email support. |
| The Clerx connector isn't enabled for your firm yet. Ask Clerx support. | Clerx has not turned the connector on for your firm. | Email support and ask for it. |
| This app isn't allowed to use the Clerx connector. | The AI app you used is not approved to connect to Clerx. | Use a supported AI assistant, or email support. |
| Clerx was connected without the (permission) permission. Disconnect and reconnect Clerx in your AI assistant to grant it. | You did not allow every permission when you connected. | Disconnect, connect again, and allow all permissions. |
| No call with id (id) in your firm. | The id is wrong, or it belongs to another firm. | Ask the assistant to list calls again and use an id from the list. Chats work the same way. |
Rate limits
The connector limits how many requests can be made. This keeps Clerx fast for every firm.
| Limit | Applies to |
|---|---|
| 60 requests a minute | Each person |
| 1,000 requests a day | Each person |
| 5,000 requests a day | Your whole firm, all people together |
If you reach a limit, your assistant shows a message like this:
Rate limit reached (60 tool calls a minute). Try again in 25 seconds.The limit is temporary. Wait for the number of seconds in the message, then ask again. Daily limits start over at midnight UTC.
One question can use several requests, because the assistant may list calls and then open a few of them. A narrower date range uses fewer.
Results look empty or incomplete
- Nothing for "today" or "this week". Your firm may have had a quiet day, or the day may have just started. Ask for a wider range, such as "calls from the last 7 days".
- A message is missing. Archived messages are left out unless you ask for them. Ask for archived messages too.
- A transcript stops partway. Transcripts are cut at about 12,000 characters per request. Ask the assistant to continue to read the rest.
- Plan usage looks a little behind. Usage comes from Stripe and can lag by a few minutes.
Contact
Email support@clerx.com. Include the email you signed in with, your firm's name, when the problem happened, and the message you saw. Do not include client details.